3. Arouse in the other person an eager want. Six ways to make people like you.
1. Become genuinely interested in other people.
2. Smile.3. Remember that a person's name is to that person.the sweetest and most important sound in any language. 4. Be a good listener. Encourage others to talk aboutthemselves.
5. Talk in terms of the other person's interests. 6. Make the other person feel important - and do itsincerely.
Win people to your way of thinking
1. The only way to get the best of an argument is toavoid it.
2. Show respect for the other person's opinions. Never say, "You're wrong."
3. If you are wrong, admit it quickly and emphatically. 4. Begin in a friendly way.
5. Get the other person saying "yes, yes" immediately. 6. Let the other person do a great deal of the talking. 7. Let the other person feel that the idea is his or hers.8. Try honestly to see things from the other person's point of view.
9. Be sympathetic with the other person's ideas anddesires. 10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.
Be a Leader: How to Change People Without
Giving Offense or Arousing Resentment.
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
1. Begin with praise and honest appreciation.
2. Call attention to people's mistakes indirectly.3. Talk about your own mistakes before criticizing theother person.
4. Ask questions instead of giving direct orders. 5. Let the other person save face.
6. Praise the slightest improvement and praise everyimprovement. Be "hearty in your approbation and lavish inyour praise."
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy tocorrect.9. Make the other person happy about doing the thing yousuggest.